'Nonverbal Communication and Service Users\r'

'Be adequate to(p) to equalize the parley and actors line needs, wishes and preferences of man-to-mans 1. Find out an mortal’s chat and manner of speaking needs, wishes and preferences. 2. Demonstrate converse methods that meet an individual’s communicating needs, wishes and preferences. 3. try out how and when to seek advice just more or less discourse. It is endlessly important to rise out about each individual’s powericular communication and language needs, wishes and preferences.Effective communication happens when the adept method is utilize to s residual a message, so it base be received and understood. Health and companionable care practitioners need to know about a spue of communication methods. They should as well be skilful at identifying the communication and language needs, wishes and preferences of the raft with whom they dress hatow and interact. Health and affable care settings are drug abused by people from a diverse ran ge of reachs who will want to overstep in divers(prenominal) ways.Finding out about each individual’s language needs, wishes and preferences is an important part of my role. I give the sack do this by: • inquireing people whether they or their relatives guide particular language or communication needs •reading reports and notes about service users that offer up information on linguistic communication and language issues, instruction difficulties, disabilities (e. g. hearing or visual impairment) or corporeal conditions (e. g. troke, cleft palate) that may affect their ability to communicate •being aware that an individual’s culture, ethnicity and nationality may affect their language preferences and needs •observing the people who use my setting to see how they use their communication and language skills • take ining my supervisor/mentor, senior supply and specialist professionals such as speech and language therapists, occupat ional therapists and social workers for information, advice and support about how best to communicate with big(p)s who have special communication needs.Hearing damage people Make sure that my face good deal be seen intelligibly,face the light and the person I am speaking to at all times, speak clearly and slowly †repeat and rephrase if necessary, minimise background noise,use my eyes, facial submitions and gestures to communicate, where appropriate, do not be tempted to call up into a person’s ear or hearing aid. Visually stricken people verbalise in the same way as I would to a sighted person †not louder or more slowly! say who I am in my greeting as my voice won’t necessarily be recognised in time if I have met the person before, always acquaint other people who are with me and explain what is departure on if a visually impaired adult joins me in a group, let the visually impaired person know when I am about to do something that is carely to aff ect communication (such as leave the room or move away), end conversations clearly and let the person know that I amleaving †do not just walk away, ask the person if they need any particular servicing †to sit down or to move about, for case †but do not assume that this is always necessary or wanted.Health and social care practitioners use two main types of communication as part of their work roles. These are verbal and non-verbal communication. Verbal communication is based on the use of words. Health and social care practitioners need effective verbal skills to: ? find out information from colleagues, service users and others who use the setting ? answer to questions ?contribute to team meetings ?give feedback and report observations about service users ? provide support to service users, relatives and colleagues ? eal with problems and complaints ? bring out notes and reports Non-verbal communication occurs when a person uses their body, behaviour and expressio n to communicate with others. For example, an individual’s body language may tell a health or social care practitioner that they are uneasy or need to go to the toilet hitherto when they say they’re okay. Non-verbal communicationWhat does it involve? Examples Eye contactLooking other person directly in the eyesShort or scattered eye contact atomic number 50 express nervousness, diffidence or mistrust.Long unbroken eye contact can express interest, attraction or hostility. Touch physically touching or holding a personHolding psyche’s hand Placing a hand on a person’s arm or shoulder to reassure them Physical gesturesDeliberate movements of the hands to express meaningThumbs-up gesture to show agreement or joyousness Shaking a fist to show arouse or aggression Body language seventh cranial nerve expressionMovements of the face that express a person’s feelingsSmiling FrowningProximityThe physical closeness between people during interactionsB eing real close may be reassuring and may be seen as accepting the person. It might also make the person feel uncomfortable and threatened. flock need less personal space (increased proximity) when they have a close, trusting relationship. To be an effective communicator in my work setting, I need to be able to use methods of communication that meet each individual’s needs, wishes and preferences. My goal is always to ensure that the messages I send can be received and understood.Perhaps I will be aware that I am struggling to communicate effectively with somebody. In situations like these, I should seek advice and obtain support. I can do this by: ?talking to my supervisor, mentor or line manager about the difficulty †ask for their advice about how to deal with the problem ? talking to communication or language support specialists (teachers, psychologists or speech and language therapists) who work at or buy the farm time in my work setting.\r\n'